- 949.380.0300

Residents

MAINTENANCE REQUEST

In order to keep a record of your maintenance requests and to respond to them promptly, please complete the Resident Maintenance Request Form below. Regular maintenance issues shall be completed during regular business hours at regular service rates. Please be advised: loss to your personal property is only covered under your renter’s insurance policy.

In Case of Emergency:

In any emergency that is an immediate threat to life, health or the property, call 911 immediately!

Other emergencies include, but are not limited to, severe emergencies such as fire, flood, sewage flowing into the home, gas odors, broken water pipes, heat failure at temperatures below 45 degrees, A/C failure at temperatures above 90 degrees, etc.

If it is found to be a false emergency or an emergency that never existed, you will be charged for the service call from the contractor who responds to the call.

Resident Responsibilities:

Residents may not call a repairman on their own. If you do, you will be solely responsible for the bill. You will not be reimbursed for this cost.

Damages caused by abuse or misuse of any component at the property will be charged to the resident. We will rely solely upon the service contractor to inform us as to the cause of the problem. (An example is a golf ball or toy that has been dropped down the toilet. The only way to find the source of the damage is to tear into plumbing or potentially break the toilet in half. The cost to repair/replace and pay the plumber is the resident’s responsibility.)

Under some circumstances, if you make an appointment with a contractor and you or a person 18 years or older is not present when the contractor arrives, then the contractor will not enter the property and you will be charged the trip charge.


MAINTENANCE REQUEST FORM

Please fill out the following information and we’ll contact you as soon as possible. We will also need to contact you directly for two reasons: 1. In order to get a clear understanding of the issue, and 2. In order to verify the form submission along with your verbal consent for us to dispatch a service technician.

Please Note: Receipt of this notice does not obligate the Landlord to perform a repair which is not required under current laws governing Landlord – Resident responsibilities. Further, by entering your name and pressing send on this form you authorize the proper parties to begin processing any and all maintenance requests.






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